Contact
Tell us the site name, what is affected and whether service is blocked. The clearer the starting point, the faster we can help.
Support
Use this if something is not working properly during day-to-day use.
E-mail: support@limitless-tech.co.uk
- Tell us which site and device is affected
- Say if it is the till, NODEView, handhelds, driver app or kitchen screen
- Send screenshots if you can
Sales
Use this if you want a demo, a quote or help choosing the right setup.
E-mail: sales@limitless-tech.co.uk
- Tell us the venue type
- Tell us how many tills you need
- Tell us if you want handhelds, kitchen screens, online ordering or the driver app
Book a demo
We will show you how the system feels in real life, not just talk around it.
Support through Trusted Providers
If you obtained NODE Software through one of our Trusted Providers, you must contact them first.
Your provider is your first line of support
Your provider knows your setup and should be the first point of contact for support requests.
- Contact your provider first
- They handle the normal support queries
- They help keep your support route clear
They can pass larger issues on to us
If your issue cannot be resolved by the provider, they can pass it on to us so we can help with the bigger problem.
- Provider-led escalation
- Support stays joined up
- Less confusion over who is handling what
Escalations come through our support team
Where a provider needs extra help, they can escalate to support@limitless-tech.co.uk so we can work with them to get it resolved.
- Clear escalation route
- Works alongside your provider
- Helps resolve the larger issues properly
Onboarding
Good setup matters. The goal is to make the system feel simple from day one, not leave you with lots of loose ends to figure out yourself.
Products and menus set up properly
Products, prices, groups, VAT and the important basics are put in the right place before go-live.
Tills, handhelds, kitchen screens and drivers working together
We make sure the main day-to-day service flow makes sense before staff are asked to use it live.
Staff and managers shown the right bits
Staff learn the simple day-to-day use, and managers learn the tools they actually need.
What we help set up
NODE works best when the important parts are set up cleanly from the start.
NODE Software
Tills, menus, screens, prices, receipts and staff access.
NODEView
Reports, products, stock, menus and the tools managers use day to day.
Kitchen, handhelds, drivers and staff tools
Kitchen screens, handhelds, NODE Go, online ordering, rota and staff tools where needed.
SLA summary
The more serious the problem, the faster it gets treated.
| Priority | Example | Response target |
|---|---|---|
| P1 | Trading blocked | Fastest available response |
| P2 | Major issue, but the site can still trade in part | Same day where possible |
| P3 | How-to help or smaller issue | Scheduled support window |